Every single one of us has been a customer somewhere, so we know what we expect out of the customer experience. However, when it comes to serving our customers, we often have a different perspective on what should go into the interaction. We love it when an employee goes above and beyond to help us,...

As we approach the end of June, we are getting close to halfway through the calendar year. Not only is this a time to reflect on how business has been up until this point, it is a time for adjusting your organization’s strategy for the remainder of the year. You want to ensure you are on track for a...

Just because you could be doing more doesn’t mean you’re not doing enough as it is. You don’t have to max yourself out to prove that you work hard, that you’re committed to your goals, that you’re a dedicated employee, or anything else. Sometimes it is better to give more of your attention to a smal...

We often are so focused on getting things just right that we can forget about getting started. There’s this pressure to have everything figured out before we even begin, whether it’s starting on a new project, making a career change, or adjusting the company’s marketing strategy. But the idea of hav...

As much as we may sometimes wish that we could hit a redo button and try something again, we cannot avoid the consequences of our actions. No matter how much you regret doing or not doing something, how good your intentions were, or what outside factors played into the outcome, you have to make the ...

We are all very busy, but we’re not always very productive. The reason for this is two-fold: sometimes this is because our focus is on the wrong tasks, and sometimes it’s because the work we do does not produce the results we were hoping for. 

On the surface, being busy and being productive look th...

Decision fatigue is real, and not only is it emotionally draining, it can also be detrimental to business. Every single day is filled with small decisions that add up, ranging from what to wear and what to eat for lunch all the way to which route to take to the office and which tasks to prioritize f...

There will be times when someone gives you feedback that you didn’t ask for or want. It is easy to become frustrated when this happens, especially when they notice something that you didn’t. However, feedback is essential to improvement, and the reason someone may not feel receptive to it is because...

We’ve all said it: “I just don’t have the time,” and sometimes that is absolutely true; we don’t have enough time to do everything we want or intend to do. But be honest with yourself, are you using this as an excuse to get out of the things you said you would do? It’s one thing to politely decline ...

Most leaders get to where they are because they are top performers, and as such, it can be difficult to not step in when their team is struggling. Leaders act as guides for their team, but there is a fine line between helping them and over-helping them, thus hindering the team’s ability to learn and...

Like most things in life, there is not an overnight hack for becoming an effective leader, especially when it comes to connecting with and influencing others. With how fast-paced society has become, the shortening of attention spans, and the need for instant gratification, people struggle to commit ...

Most people have heard the phrase, “Fake it till you make it,” but how often do we hear people talking about building confidence through competence? It’s not a new concept, but it does require more work than simply acting “as if” you are where you want to be, even if you’re still on the journey. Fak...